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Central operation control of Germanys 115 hotline

Contact

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Köpenicker Straße 9
10997 Berlin

+49 30 97006 0
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B-1000 Brussels
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+32 2 880 06 14
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7th Floor, 5A, Epitome Building
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Gurugram – 122 002, Haryana

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20354 Hamburg

+49 40 35085 171
Köln

Spiesergasse 20
50670 Cologne

+49 221 474421 80
Mainz

Weißliliengasse 5
55116 Mainz

+49 6131 55392 0
Munich

Sonnenstraße 10
80331 München
Germany

+49 89 8904471 0

]init[ will undertake operations for the public administration's customer service 115 from 2017 until 2020. The eGovernment service provider guarantees a uniform level of quality and service in its operation of the citizen telephone information service and operational integration of new partners.

The Federal Ministry of the Interior (BMI) awarded the contract following a Europe-wide tender process. Support services will include a service desk for 115 partners, operations control and service-level management, as well as operational quality and subscriber management.

 

init-team-betriebssteuerung-behoerdennummer-115.jpg

Members of the ]init[115 project team at the kick-off of the project at the BMI: Dr. Gregor Költzsch, Sales Director; Regina Wild, Deputy Technical Project Leader for Quality and Partner Management; Christoph Ziemann, Technical Project Leader for Service Level Management; Hinnerk Peters, Deputy Technical Project Leader for the 115 Partner Service

 

]init[ supported the Ministry in 2014 with the design of a multi-channel app for 115, and created a prototype of the app. At the 13th eGovernment Competition in 2014, the App received an award for best contribution to the implementation of the National E-Government Strategy (NEGS).

Press release, 13 September 2016
“The public administration's customer service number 115 is an eGovernment project that offers so many benefits to citizens and businesses, and we’re proud to be working on it. During the contract period, we want to enable technical involvement of other municipalities and countries in the 115 association, in cooperation with the network of 115 partners.”
Dirk Stocksmeier
Chief Executive Officer, ]init[
Dirk Stocksmeier, ]init[