Partnership with KIX Service Software Operational Excellence in IT Service Management

ITSM solutions that run on-premises or in the cloud in Germany are in high demand. Together with KIX, we offer our customers digitally sovereign service management.

With the open-source service management software KIX Pro, we are expanding our vendor-neutral ITSM portfolio to include a data-sovereign option. KIX Pro is suitable for the service desk, traditional IT service management, and cross-departmental enterprise service management. The solution has a modular design, is customizable, and is certified for 16 ITIL 4 practices.

For the configuration and operation of KIX Pro, the software provider brings its product and technology expertise to our projects. Combined with our ITSM Service Operations – ranging from taking on individual process roles to managing the entire system operation – organizations benefit from improved service quality, more efficient processes, and high transparency.

With KIX, we’re offering our customers a new option for service management that prioritizes data sovereignty from the very start. This allows processes to be managed reliably without relinquishing control. I look forward to our first joint projects.

Denis Meißner

Director Application Management

About KIX Service Software GmbH

KIX Service Software develops and markets the open-source service management software KIX. Founded in 2006, with offices in Chemnitz and Dresden, the company employs over 50 people. More than 400 customers use KIX for IT service management and technical customer support. KIX is available as an on-premises or cloud solution and can be expanded modularly to include features such as field service management, device inventory, 16 ITIL 4 practices, and time tracking.

Your contact person for media inquiries

Sascha Lansmann

Principal Communication Manager

+49 30 97006 759

Current Topics and Projects

Cloud IT Infrastructure for Government

]init[ supports public data centers in operating and modernizing their IT infrastructure. From IT service management in accordance with ISO 20000 to application management and cloud operations in a BSI-certified data center.

Current standards implemented with confidence

Stefan Maiwald of STACKIT, Julia Läkemäker, and Gregor Költzsch of ]init[

Partnership with STACKIT for data-sovereign cloud platforms

With STACKIT, we’re opening up new options for our customers to operate complex digitalization platforms. Our offering combines our 25 years of experience with STACKIT’s modern cloud architecture.

Background on the strategic partnership

]init[ and IONOS are working together to drive cloud transformation

We have entered into a strategic partnership with the German cloud specialist IONOS. By combining our expertise, we are forming a highly effective team dedicated to delivering cloud solutions for the public sector.

A Strong Partnership for a Self-Sovereign Administrative Cloud

DIHK: World premiere for CoreMedia's AI KIO

The German Chamber of Industry and Commerce (DIHK) has completely revamped its website in collaboration with ]init[. The CMS upgrade marks the first use of the AI assistant KIO. It streamlines day-to-day editorial processes and helps ensure consistently high-quality content.

DIHK Benefits from the Advantages of an AI-Powered CMS

]init[ DIALOG BOX: Software-as-a-Service for participatory projects

Many project-related questions can only be answered by involving citizens and stakeholders. The DIALOG BOX offers public agencies and organizations a wide range of participation modules that can be customized to suit their needs. It is easy to use, efficient, and cloud-based.

Our software for investment projects