Partnership with KIX Service Software Operational Excellence in IT Service Management

With the open-source service management software KIX Pro, we are expanding our vendor-neutral ITSM portfolio to include a data-sovereign option. KIX Pro is suitable for the service desk, traditional IT service management, and cross-departmental enterprise service management. The solution has a modular design, is customizable, and is certified for 16 ITIL 4 practices.

For the configuration and operation of KIX Pro, the software provider brings its product and technology expertise to our projects. Combined with our ITSM Service Operations – ranging from taking on individual process roles to managing the entire system operation – organizations benefit from improved service quality, more efficient processes, and high transparency.

About KIX Service Software GmbH

KIX Service Software develops and markets the open-source service management software KIX. Founded in 2006, with offices in Chemnitz and Dresden, the company employs over 50 people. More than 400 customers use KIX for IT service management and technical customer support. KIX is available as an on-premises or cloud solution and can be expanded modularly to include features such as field service management, device inventory, 16 ITIL 4 practices, and time tracking.