Low-Code-Plattformen Wiederverwendbare Bausteine für Verwaltungsverfahren

Applications are piling up, staff are in short supply, but citizens and businesses still expect quick responses. When an administrative service is digitized, it often results in a siloed solution for a single process – the next application starts from scratch again. Low-code platforms such as Pega, civento, lucom, formcycle, or OZG-Hub address this very issue: They already come equipped with many of the necessary components and interfaces, and they also transform every digitized process into building blocks for the next one.

This isn’t just about replacing paper with online forms: We’re modernizing processes in line with the “once-only” principle and minimizing the time required for citizens and government employees.

Consulting, Implementation, and Operations

We start with vendor-neutral consulting: Which platform is best suited to your specific needs? Together, we identify your requirements and develop a concrete vision. We integrate third-party systems and implement larger projects with scaled teams. Finally, we support the rollout and change management to ensure the new system is successfully adopted in day-to-day operations.

A platform for 4 million applications

Low-Code in Practice: Working within very short iteration cycles, ]init[ first developed an application process and then a business process for the federal government’s bridge aid program using the Pega low-code platform. Hundreds of thousands of companies submitted their applications for short-term aid payments through the system – ultimately more than 4 million. Automated queries to third-party systems comprehensively verified the applications and helped prevent fraud. Because the platform was designed to be reusable from the outset, subsequent aid programs could be built on top of it. Each new program only had to map its own specific business requirements.

Learn more about the project

Recognition of Foreign Professional Qualifications

]init[ also relies on Pega as its platform for skilled worker immigration to Germany. Foreign professional qualifications and college degrees can be submitted and verified digitally, rather than having to copy documents and send them by mail. Applicants receive confirmation via the same digital channel as to which German degree their qualification corresponds to. The platform now hosts three applications with high usage volumes.

Reusable components instead of one-off solutions

The value of a low-code platform lies not in individual processes, but in reusable components: a form module, an interface to a registry, an automated (preliminary) check. Every new project draws on these components, reducing the effort required per process. Many government agencies are currently exploring whether AI could be an alternative. In fact, the two technologies complement each other: Low-code introduces AI into organizations in a controlled manner – for example, for prototyping with Pega Blueprint, for AI-assisted development via Vibe Coding, and for the secure execution of AI agents within the context of a defined process.

FAQ: Frequently Asked Questions About Low-Code in Government

What is a low-code platform?

A low-code platform is a development environment that allows applications to be built largely through visual configuration and the definition of data and process models. This shortens development times and makes processes transparent to business departments.

Which low-code platforms does ]init[ use?

] init[ has project experience with Pega, civento, lucom, formcycle, and OZG-Hub and provides vendor-neutral advice on which platform best suits each specific requirement.

How do low-code platforms support the digitization and automation of processes?

Low-code platforms digitize processes end-to-end – from administrative services to internal approval processes. They map standardized workflows while leaving room for flexible handling of complex cases. Automation modules structure information from documents, assign tasks based on rules or AI, and automatically generate documents and summaries. We integrate systems that are not intended to be replaced via interfaces or robotic process automation. This results in a modernization of business processes that thinks in terms of processes rather than individual applications.

Is AI Replacing Low-Code Platforms?

No. Low-code platforms provide a solid foundation for the controlled use of AI – especially when it comes to the secure execution of AI agents. These platforms offer proven methods and guidelines for AI deployment. This effectively mitigates risks such as hallucinations or unauthorized decisions that deviate from documented processes. The agents support administrative tasks; they do not take them over. At the same time, low-code platforms also enable AI-assisted development (“Vibe Coding”), for example to support process design, the implementation of prototypes, and the development of new features in existing applications.

Why should government agencies rely on a platform rather than individual solutions?

Because individual processes remain isolated after digitization, and the next implementation starts from scratch again. A platform makes form modules, validation rules, and interfaces reusable, so that every subsequent process can be implemented more quickly.

How quickly can a process be digitized using low-code?

That depends on the scope. For the federal government’s bridging aid program, the application was developed in just a few weeks using Pega, and the specialized process went live shortly thereafter.

Who does ]init[ offer low-code consulting to?

To government agencies, public administrations, and other organizations that want to implement application management, process digitization, or end-to-end solutions. The team of about 60 provides vendor-neutral consulting – regardless of whether automation is desired using Outsystems, Appian, Mendix, or other platforms.