Central Operation Control of Germany's 115 Hotline

The eGovernment service provider guarantees a uniform level of quality and service in its operation of the citizen telephone information service and operational integration of new partners.

Following a European-wide procurement procedure, the Business and Coordination Office 115 in the Federal Ministry of the Interior, Building and Home Affairs (BMI) awarded us the contract to operate the public telephone number 115 until 2020. The support services include the service desk for the 115 participants, the service provider control, the service level management as well as the operational quality and participant management.

Our project managers quality and participant management, service level management and participant service in the Federal Ministry of the Interior, Building and Community.

“The public administration's customer service number 115 is an eGovernment project that offers so many benefits to citizens and businesses, and we’re proud to be working on it. During the contract period, we want to enable technical involvement of other municipalities and countries in the 115 association, in cooperation with the network of 115 partners.”

Dirk Stocksmeier

Chief Executive Officer, ]init[

Back in 2014, we supported the BMI in the rough conception of an app for the multi-channel capability of the 115 and realized the CeBIT trade fair model of the 115 app. In 2014, the app was honored at the 13th eGovernment competition as the best contribution to the implementation of the National E-Government Strategy.

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Anne Pohl, ]init[ AG
Anne Pohl
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