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Customer Service

Extensive, skilled support for CMS editors and specialist users

sites/default/files/Customer_Service_1.jpgEven experienced online editors face a variety of challenges in the daily support and maintenance of their sites. Questions come to their mind, such as: What’s the fastest way to create and publish CMS content? Is the new newsletter module optimally configured, and will the first dispatch function reliably?

]init[ offers swift, professional help desk services delivered by our experienced editors and support teams. Trained service and content managers provide support via phone, email, and issue-tracking systems – if needed, 24/7 or on-site. Additionally we offer in-house or remote coaching and individual trainings and teach users how CMS systems and IT processes can be managed and operated in an optimal way.

Services at a glance

  • Support for online participation projects
  • CMS and business application helpdesks
  • On-site client support in editorial offices
  • Content migration
  • Training and workshops
  • Quality assurance and testing